Cancellation Policy

This Cancellation Policy explains when orders placed on krumbeeco.in can be cancelled and how cancelled orders are refunded. It forms part of our Terms & Conditions.

1. Cancelling before dispatch

• You can cancel an order at no cost while it is confirmed, being prepared or packed, and has not yet been dispatched.
• To cancel, contact us by email or phone (details below) with your order number. We confirm the cancellation in writing.
• Because we prepare orders quickly, especially for instant delivery in Kota, please write to us as soon as possible. A request we receive after dispatch is handled as in section 2.

2. After dispatch

• Once an order has been booked with our courier partner and handed over, or picked up by our rider in Kota, it cannot be cancelled.
• Our products are perishable food, so an order cannot be refused at the door just to obtain a refund. If you refuse a parcel that is damaged or tampered with, or receive an incorrect or faulty item, our Refund & Replacement Policy applies.

3. Refunds for cancelled orders

• Prepaid orders: the full amount you paid, including delivery charges, is refunded to your original payment method. We initiate the refund within 2 working days of cancellation. Your bank or payment provider usually credits it within 5 to 7 working days after that.
• Cash on delivery orders: nothing has been paid, so nothing needs to be refunded.
• We issue a credit note for any refund on an order that has a tax invoice, as GST law requires.

4. Cancellation by Krumbee & Co

We may cancel an order before dispatch if a product is unavailable, the address cannot be served, payment cannot be verified, we suspect fraud or misuse of offers, there is a clear pricing or listing error, or an event beyond our control prevents delivery. We will inform you and refund any amount you have paid in full.

5. Unpaid online orders

If an online payment is not completed within the time allowed (currently 30 minutes), the order expires automatically, no amount is charged, and the products are released for other customers. If money was debited for an expired order, it is reversed by the payment gateway or refunded by us.

6. Offers on cancelled orders

If an offer was applied to an order that is cancelled before payment was taken, the offer can be used again where its conditions still allow. Offers are not exchangeable for cash.

7. How to reach us

Write to us or call using the details below, and include your order number so we can act quickly.