Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed on krumbeeco.in are delivered. It forms part of our Terms & Conditions.

1. Where we deliver

• Kota city: PIN codes 324001, 324002, 324003, 324004, 324005, 324006, 324007, 324008, 324009, 324010 and 324022 are served by our own delivery riders.
• Rest of India: other serviceable PIN codes are delivered by our courier partners (such as Delhivery).
• Some remote PIN codes may not be serviceable. If your PIN code cannot be served, checkout will tell you before you pay.
• We do not currently ship outside India.

2. Delivery timelines

• Kota city: instant delivery. At checkout you book a delivery slot, which is held for 15 minutes while you pay, and you see the expected delivery time for that slot. Instant delivery runs during our operating hours, and slots depend on rider availability.
• Rest of India: usually about 3 days from order confirmation. When our courier partner confirms a transit time for your PIN code, we show that instead.
• The expected delivery date is shown on every product page (enter your PIN code) and again at checkout. Couriers do not usually deliver on Sundays, so a Sunday date moves to Monday.
• Delivery dates are estimates, not guarantees. Public holidays, weather, local restrictions, courier delays or an incorrect address can cause delays. We will keep you informed and help resolve any delay.

3. Order confirmation and dispatch

Orders are confirmed once payment is received, or immediately for cash on delivery where it is available. We pack your cookies carefully and hand them to our rider or courier as soon as possible. Delivery estimates already include this preparation time.

4. Delivery charges

Delivery charges, if any, are calculated for your address and shown in your cart and at checkout before you pay. When a free-delivery offer applies, checkout shows delivery as free. There are no hidden charges at the door. For cash on delivery, you pay only the amount shown on your order.

5. Tracking your order

• You can follow your order status in My profile & orders, or from the link in your order confirmation.
• For courier deliveries, the tracking number is shared once the parcel is booked.
• When our own delivery person brings your order, your order page and your order email show a 6-digit delivery OTP. Share it with the delivery person only when you receive your order; it confirms the handover.
• Instant delivery (addresses near our Kota kitchen): you get your order within 3 hours of a confirmed (paid) order, counted from our delivery hours. The exact time is shown at checkout and in your order confirmation.

6. Receiving your order

• Please give a complete address, including landmark and PIN code, and a phone number on which you can be reached.
• If the outer package looks tampered with or badly damaged, you may refuse it, or accept it and record photos or a video of the package and contents.
• Report any damaged, wrong or missing items within 2 days of delivery, as explained in our Refund & Replacement Policy.

7. Failed or returned deliveries

If a delivery fails because the address is incorrect or incomplete, the recipient cannot be reached after reasonable attempts, or the order is refused without a valid reason, the courier may return the parcel to us. We will contact you. Because our products are perishable, re-delivery may need a new delivery charge, and for a prepaid order any refund will exclude the delivery charges already incurred. Returned perishable products cannot be re-sent if they are no longer fresh.

8. Cash on delivery

Cash on delivery is currently not available. Checkout shows the message "At your location, cash on delivery is currently not available." and you can pay online securely. If this changes, availability will be shown at checkout.

9. Questions about delivery

For any delivery question, contact us using the details below with your order number.